Trust & Safety
Built with safety in mind.
Talova puts structure around every booking — from verification to communication to how a job is tracked and closed out.
Talova's role
Talova is a technology marketplace and intermediary platform — not a cleaning company. Cleaners on Talova are independent service providers, not Talova employees. Talova's role is to provide the platform that connects clients and cleaners, and to act as payment collection agent for bookings made through the app.
Cleaner verification
Cleaners go through a verification step as part of joining the platform before they can take on jobs.
Booking records
Every job is tied to a real booking, so there's always a clear record of what was arranged.
In-app communication
Clients and cleaners message each other through the app, in the context of a booking.
Job start and finish tracking
Jobs are tracked from start to completion, so both sides can see the status of a booking.
Ratings and reviews
After a completed cleaning, clients can leave a rating and review, based on real bookings.
Reports and support
Clients have 7 calendar days from the scheduled completion time to report a problem through Talova support for fast-track dispute review.
Payments stay on the platform
Booking activity and payment are kept within Talova. Direct cash or off-platform payments between clients and cleaners are prohibited under the Terms.
Property and liability
Cleaners are independent service providers. Property damage claims are handled in accordance with the Terms and, where applicable, directly with the Cleaner or their insurance provider.
A note on what this means
Talova is built to make bookings safer and more transparent — through verification, structured communication, booking records and a reporting process. These are platform features, not guarantees about the outcome of any individual booking. Talova does not bear financial, legal or material liability for loss, damage, theft or destruction of client property; claims are pursued directly against the Cleaner or their insurance provider, as set out in the Terms.
Full detail on how these work is set out in Talova's Terms & Conditions and Cancellation Policy.
Ready to get started?
Download the Talova app to book a cleaning or find cleaning work — booking, communication and payment all happen in the app.