For Customers
Your cleaning, your way.
Talova connects you with independent cleaning service providers. Download the app to choose a service, agree the details, and stay in the loop from booking to completion.
The Journey
From booking to a finished job
- 1
Choose a service
Select the type of cleaning you need, from a regular clean to a specialist job.
- 2
Tell us what you need
Add the details of the job and pick a date and time that works for you.
- 3
Connect with a cleaner
A cleaner reviews and accepts your booking through the platform.
- 4
Stay connected
Message your cleaner about the booking, right inside Talova.
- 5
Get the job done
Your cleaner starts and completes the job, tracked through the app.
- 6
Payment and review
Payment is handled through the platform, and you can leave a rating afterwards.
Services
Choose the cleaning you need
Regular Cleaning
Ongoing, routine cleaning to keep a home consistently tidy.
Deep Cleaning
A more thorough clean that covers the detail regular visits don't.
End of Tenancy
A move-out clean aimed at handing a property back in good order.
Carpet Cleaning
Focused cleaning for carpets and rugs.
Window Cleaning
Interior and exterior glass, cleaned to a clear finish.
Oven Cleaning
A dedicated deep clean for ovens and hobs.
Upholstery Cleaning
Cleaning for sofas, chairs and soft furnishings.
Office Cleaning
Cleaning for small offices and workspaces.
Commercial Cleaning
Cleaning for commercial premises and business spaces.
Airbnb Cleaning
Turnaround cleaning between short-let guest stays.
Trust & Safety
What Talova puts in place for you
Cleaner verification
Cleaners go through a verification step as part of joining the platform before they can take on jobs.
Booking records
Every job is tied to a real booking, so there's always a clear record of what was arranged.
In-app communication
Clients and cleaners message each other through the app, in the context of a booking.
Job start and finish tracking
Jobs are tracked from start to completion, so both sides can see the status of a booking.
Ratings and reviews
After a completed cleaning, clients can leave a rating and review, based on real bookings.
Reports and support
Clients have 7 calendar days from the scheduled completion time to report a problem through Talova support for fast-track dispute review.
Payments stay on the platform
Booking activity and payment are kept within Talova. Direct cash or off-platform payments between clients and cleaners are prohibited under the Terms.
Property and liability
Cleaners are independent service providers. Property damage claims are handled in accordance with the Terms and, where applicable, directly with the Cleaner or their insurance provider.
Ready to get started?
Download the Talova app to book a cleaning or find cleaning work — booking, communication and payment all happen in the app.